Stress Management Techniques webinar
Target group
Designed for Business Development staff, Managers/Team Leaders, Employment Consultants and all frontline staff. .
Summary
Our Stress Management Techniques webinar is broadcasting on Tuesday 21 November 2017 at 12noon AEDT (11:30am in SA, 11am QLD, 10:30am NT and 9am WA)
The webinar will help you, your staff and your clients to accept and deal with setbacks; and will better equip you to both handle stress, and to minimise its effects.
What will be covered :
- What is stress?
- What does stress do to us ?
- Identifying and avoiding stressful situations
- Specific short techniques to manage stress
Facilitator
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and a trainee Life Coach.
Cost
NESA members $60 (inclusive of GST) per registrant
Non-members $75 (inclusive of GST) per registrant
Other
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
Register now
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WEBINAR
How to write that winning resume
Tuesday 21 November 2017 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12noon WA)
Target group
Designed for Business Development staff, Managers/team leaders, Employment Consultants and Frontline staff
Summary
Join our How to write that winning resume webinar (Tuesday 21 November at 3pm AEDT) and listen to our top notch marketing guru, Rebecca Herbertson, discuss some of the aspects that go into the modern resume. There will be plenty of time for your questions to be answered.
Assisting job seekers with resumes is still a core skill of working in Employment Services. This webinar will cover format, length, key words, the do’s and the don’ts, how to address gaps in employment history and most importantly how to adapt your resume to suit specific job applications.
At the end of the webinar, participants will have much greater confidence in their ability to assist job seekers in resume writing.
Meet the facilitator
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development as well as qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and a trainee Life Coach.
NESA Member
$ 60 Per registrant (Prices are inclusive of GST)
Non-member
$ 75 Per registrant (Prices are inclusive of GST)
Other
After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.
NESA Training events
Take your skills to the next level with NESA tailored training!
Contact Max Croft
NESA Professional Development Coordinator
t 03 9624 2311 | e maxc@nesa.com.au
Achieving my KPIs – A webinar for frontline staff
Target group
Front line staff
Summary
This training is designed to empower frontline staff by giving them relationship skills and planning strategies to improve their ability to meet their KPIs.
Information delivered in this training is designed to complement the “Managers: how to get your staff meeting their KPI” training, to ensure staff and managers are working towards the same performance goals.
Training topics include:
- How to clarify expectations
- Activity = results planning
- Planning your day/week/month and year’s results
- Planning performance lead indicators
- Empowering participants to get their own results
- Caseload segmentation and progress planning
- Identifying and maintaining momentum close to results
- Where to focus time (working smarter rather than harder)
- Progress reporting to organisation and managers
- Moving your placement to outcome
Learning outcomes:
- Clarity on were to focus daily time
- Confirmation on what leads to results
- Knowledge to support staff relationships with managers and the organisation.
Facilitator
Matt Eldridge
With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations with the training and tools to better achieve stronger outcomes.
Cost
NESA members $60pp (inclusive of GST)
Non-members $75pp (inclusive of GST)
Other
The live broadcast will include ample Q&A time and will run for approximately 90 minutes. So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation. After the webinar finishes you will receive a Certificate of Participation for your portfolio.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
Getting past the fear of employer objections webinar
Target group
Front line staff
Summary
Join Matt Eldridge as he discusses what you need to do to make an impact with employers. Join us and hear about what employers think, and how value adding and educating employers will get your job seekers to the front of the queue.
Our Getting past the fear of employer objections webinar is being broadcast on Thursday 23 November 2017 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12noon WA)
- Why do employers object?
- How do you react?
- Common objections and how you should react
- Effective objection handling skills
- Advocating for your job seekers
Facilitator
Matt Eldridge
With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations with the training and tools to better achieve stronger outcomes.
Cost
NESA members $60pp (inclusive of GST)
Non-members $75pp (inclusive of GST)
Other
The live broadcast will include ample Q&A time and will run for approximately an hour. So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation. After the webinar finishes you will receive a Certificate of Participation for your portfolio.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
Our Performance Management : How to get your staff to achieve KPIs webinar is live on Wednesday 6 December 2017 at 3pm AEDT (2.30pm SA, 2pm QLD, 1.30pm NT, and 12 noon in WA)
The key to management is getting 100% from each of you staff. This session looks at how to empower staff to get the best results for the provider. The session is suitable for managers in any employment industry programme.
The live broadcast will include ample Q&A time and is expected to last approximately one hour. Registrants for the live broadcast will receive a PDF copy of the presentation which can be used as a future resource. After the webinar finishes you will be sent a Certificate of Participation for your portfolio.
What is being covered:
- Tuning in to staff motivations
- Developing key team and individual expectations
- Moving staff from their comfort zone into the learning zone
- Developing and monitoring key lead indicators
- Training and continuous improvement
- Strong staff review process
- Working effectively with office politics
- Engaging and improving under-achieving staff
- Changing negative team behaviours
- Mixing it up
Who should attend : Managers (or aspiring managers) and team leaders.
Learning outcomes:
- Renewed confidence
- Strategies to get the best out of your team
Presenter: Matt Eldridge
With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations the training and tools to achieve stronger outcomes.
The cost to attend this webinar is $60 for NESA members or $75 for non-members (including GST) per registrant.
Cost
NESA members $60 (inclusive of GST) per registrant
Non-members $75 (inclusive of GST) per registrant
Prices are per registrant and are inclusive of GST
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
REGISTER NOW
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WEBINAR
Communication Skills – Emotional Intelligence, Building Rapport and Resilience
Wednesday 13 December 2017 | 3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT, and 12 noon WA)
Target group
Frontline Staff, Team Leaders, Managers and Consultants
Summary
When working with people from different walks of life on a daily basis communication is extremely important, it is how we effectively manage our interactions that can make profound changes in your relationships.
This webinar will provide tools on how to develop emotional intelligence, rapport and resilience when dealing with jobseekers, employers, staff and colleagues. It will explore the concept of understanding others and communicating clearly as well as setting high standards of interaction.
It will demonstrate how doing these simple things can create positive change and achieve the desired outcomes in every situation.
Learning Outcomes
- Emotional Intelligence Tips;
- Understanding Others;
- Building Rapport;
- Developing Resilience;
- Influencing Power
Facilitator
Matt Luttrell
Matt Luttrell has over 15 years management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry.
Matt lists his strengths as Integrity, Honesty and Accuracy, all of which are critical components when building and maintaining relationships with key stakeholders. Matt is now the National Program Manager at Bounce Australia where he is in regular contact with management and staff of Employment Services and Corporate Organisations to develop programs that add value to their services (in other words, Matt walks the talk himself).
Cost
NESA Member
$
60
per registrant
- Prices are inclusive of GST
Click Here
REGISTER NOW
Non-member
$
75
per registrant
- Prices are inclusive of GST
Click Here
REGISTER NOW
Other
Each session is expected to run for approximately an hour and a half, including ample Q&A time. Once the series has been completed you will be sent a Certificate of Completion for your portfolio. Registrants will also receive a PDF copy of the presentation. Please note, if you have registered and on the day cannot make it, please speak to Max.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311.
NESA Training Events
WEBINAR
Planning Pathways to Outcomes
Tuesday 30 January 2018 | 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Target Group
Designed for Team Leaders, Employment Consultants and frontline staff.
Summary
This webinar is aimed at staff who are meeting with job seekers regularly. It will cover the following topics:
- The importance of always having an agenda
- Goal setting with job seekers
- Reverse career planning
- The action planning process.
At the end of the webinar, practitioners will have a blueprint which they can use with their clients in as little as 15 minutes to help job seekers to achieve better outcomes.
FACILITATOR
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development, and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using… READ MORE
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WEBINAR
Engaging the Reluctant Job Seeker
Thursday 1 February 2018 | 3:00pm AEDT (2:30pm SA, 2:00pm QLD, 1:30pm NT & 12 noon in WA)
Target Group
Frontline staff and Site Managers
Summary
Are you or is your site struggling with disengaged job seekers? Our webinar is aimed at front line staff and Site Managers who are experiencing this issue and would like to explore some workable options. It will discuss “reengagement” strategies that really work.
What's being COVERED
- WIIFM – Making the benefits clear and relevant for job seekers
- Ensuring that every contact counts and has a purpose
- Putting a value on the service you offer to job seekers
- Using free online tools that can assist with engagement
- How providing group services can assist with motivation
FACILITATOR
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development, and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using… READ MORE
COST
OTHER
The live broadcast will include ample Q&A time and will run for approximately an hour. So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation. After the webinar finishes you will receive a Certificate of Participation for your portfolio.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
2 PART COACHING PROGRAMME
Indigenous Cultural Awareness
Starts Tuesday 6 Feb 2018 | 3:00pm AEDT
Target Group
Summary
Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exists, and to be open to learning from these differences is the basis of cultural awareness.
This Coaching programme is designed to expand thinking and understanding about the Aboriginal and Torres Strait Islander communities, their history and contemporary issues; and to facilitate understanding between staff and the Aboriginal and Torres Strait Islander people they are working with.
You will be provided with historical legislative and policy development information, as it pertains to Australian Indigenous peoples, to better understand the current socio-economic situation of Indigenous Australians.
Over this two part series you will hear Gail Reynolds-Adamson’s personal narrative and insight into people from Aboriginal and Torres Strait Islander backgrounds in the workplace, customer base and the broader community. Each session is expected to run for approximately an hour and a half. This live broadcast will include ample Q&A time. Once the series has been completed you will be sent a Certificate of Completion for your portfolio.
WHAT YOU CAN EXPECT
Session one: Tuesday 6 Feb 2018 at 3pm AEDT
Information required to better support Indigenous clients and community
Knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face
Session two: Tuesday 13 Feb 2018 at 3pm AEDT
Knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.
Expected outcomes
Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention.
A practical understanding of how culture shapes our values, attitudes and behaviour.
Tools for staff who mentor, manage and work with Indigenous job seekers.
Greater understanding of people from Aboriginal and Torres Strait Islander backgrounds.
FACILITATOR
Gail Reynolds-Adamson
Gail is a descendant of the Noongar people from the South East Coast of Western Australia, the Nudju people from the Norseman/Balladonia area, and the Mirrnning people (“Whale people”) from the coast between Western Australia and South Australia… READ MORE
COST
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
2 PART COACHING PROGRAMME
Managing Challenging and Aggressive Client Behaviour
Starts Wednesday 7 February 2018 | 3:00pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT, and 12 noon WA)
REGISTER NOW
NEWSLETTER SUBSCRIPTION
Target Group
Team Leaders, Managers, all Frontline staff
Summary
When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session coaching programme designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching programme aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. Participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches. The model of delivery for this coaching program requires “learning by doing”, an active learning approach whereby learners will be given work-based activities to be completed as part of the series.
What’s being covered
Session one : Self-management, resilience, and communication & listening skills. Session is being held on Wednesday 7 February 2018 at 3pm AEDT
- Understand the principles of how to self-manage and remain resilient in confronting situations.
- How to maintain safe limits and set client expectations.
- Understand how good communication can influence people.
- Learn how to develop effective listening skills and assist clients to develop new skills in communication.
Activity : Provide a written example of a time when you were confronted by disruptive behaviour and what you did to de-escalate and minimise the effects.
Session two : Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety. Session is being held on Tuesday 13 February at 12 noon AEDT
- Understand the barriers to effective communication and how to maintain limits on client behaviour
- How to recognise and deal with clients effectively when you feel like you are being provoked.
- Have opportunities through case examples to link theory to practice and application for a safe environment.
FACILITATOR
Matt Luttrell
With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent…. READ MORE
COST
NESA Member
$
120
00
per registrant
- Prices are inclusive of GST
REGISTER NOW
REGISTER NOW
Non-member
$
150
00
per registrant
- Prices are inclusive of GST
REGISTER NOW
REGISTER NOW
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
