Jun
15
Thu
Selling Skills for Outcomes workshop @ Melbourne
Jun 15 @ 9:00 am

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Selling skills for outcomes workshop

Target group

Business Development and Reverse Marketers, and other frontline staff that engage with employers.

Summary

Our competitive market place means that you may only get one crack at the employer. It doesn’t matter which of the employment services you deliver, the way you engage with your employers should be an absolute commercial priority. So is it time to develop new strategies and techniques to penetrate the employer market, and have the most impact on performance improvement? I invite you to consider if you need to sharpen negotiation, consultative and objection handling skills: your selling skills. This workshop is suitable for anyone that engages with employers.

Want to know more? Then please register and come along to our Selling Skills for Outcomes workshop.

Our Selling Skills for Outcomes workshop has a focus on developing strong employer engagement skills so employment services industry staff can sell the service to employers in target markets. It will assist staff to remain calm and resourceful; and provide them with techniques to systematically do the job.

During the workshop participants will learn about:

Effective communication and rapport building

  • Understand the 3 major modalities; visual, auditory and kinesthetic
  • Learn how to identify people’s buying strategies through their modalities
  • How to build instant rapport with people – language tonality and physiology
  • Strategies for building rapport with the two genders

The behavioral aspects of selling

  • Are you positive about selling?
  • Ethical selling – meeting the needs of your clients
  • Annihilating limiting beliefs about yourself – dealing with rejection
  • Types of questions to use – the sales meeting
  • Focusing on the behaviour that will produce a sale

The process of selling

  • Understanding what makes a good sales person
  • Demystifying selling
  • Cold call – A process that makes cold calling easy
  • Using job boards and other resources
  • Creating an effective control database
  • The importance of following up – why is it so?
  • The activities that produce a sale
  • How to monitor your progress (sales pipelines and monitoring resources)
  • Why KPI is important

Testimonials

“Really enjoyed this workshop, very professional, an expert in his field. Definitely using this in my field at work. […] Knows the subject matter with a wealth of experience” (Brisbane public workshop)

“The training you have created and delivered has certainly raised awareness and focus of our staff on the need to make Sales Activity a priority. There was certainly a clear buzz in the room and a vibe of change being necessary. It was great to see the overall level of engagement and acknowledgement that change is needed, and hearing Employment Consultants and Business Developers articulate what we need and why, and putting out larger targets than we will actually set them will help us to travel along this road”, (Employment services Manager In-house workshop Adelaide)

Facilitator

Alex Kalafatis

Alex Kalafatis was the  Australasian Sales and Marketing Director for Exxon Mobile. He discovered personal development during his time at Exxon Mobile and started to apply the concept throughout his department with great success. These days Alex is a business improvement coach, and his aim and his passion is to assist people from all walks of life to reach their full potential. The success of his business is built around his commitment to ensure his client’s success. His clients include the ‘top end of town’ – multinational and large organisations right through to working one-on-one with job seekers.

Cost

NESA Members: 1-3 $300, 4-9 $250, 10+ $200 (Members must be from the same organisation)

Non-members: $375 per person. 

All prices are per registrant and are inclusive of GST.

 

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

REGISTER NOW

 

 

Jun
20
Tue
Post Placement Support (PPS) webinar @ ONLINE
Jun 20 @ 2:30 pm – 3:30 pm
Post Placement Support (PPS) webinar @ ONLINE

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Post Placement Support webinar: Is it just a contact call or are we gathering real intelligence ?

 Broadcast live on Tuesday 20 June 2017 at  2:30pm AEST (1:30pm SA & NT, and 12:30pm WA)

 

Target group

Case managers, employment consultants and all frontline staff that support job seekers in their placement

Summary

Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise, it is a critical component to ensure we are identifying any red flags that exist within early stages of employment and act upon them accordingly. If performed correctly, PPS will be seen as a genuine value add to your employers customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.

What’s being covered

Be Prepared – Go in with a plan that is tailored to the employee      

Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions?

Communication – How to identify concerns by listening for tones and language

Action Plans – How to record and escalate information to the appropriate person

Facilitator

Matt Luttrell

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

Cost

NESA members $60 (inclusive of GST) per registrant

Non-members $75 (inclusive of GST) per registrant

Prices are per registrant and are inclusive of GST

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

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The Reverse Marketing with Intent webinar @ Webinar
Jun 20 @ 4:00 pm – 5:00 pm
The Reverse Marketing with Intent webinar @ Webinar

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Broadcast live on Tuesday 20 June 2017 at 4 pm AEST (3pm SA and NT, and 2pm WA)

Target group

All staff that engage with employers.

Summary

In this webinar Matt Luttrell will discuss reverse marketing strategies to place priority jobactive and DES job seekers into the hidden job market. The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections. 

The focus of this webinar is not on vacancy development for job matching. So what can you expect? It will cover becoming “one” with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that! The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity.

What’s being covered

  • Preparation is key
  • Be in a positive mindset
  • What approaches have the best results
  • What to look for, what to listen for
  • What is the best way to respond to objections

The webinar will provide attendees with practical ideas to build their confidence and skills and improve their success rate.

Facilitator

Matt Luttrell

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years’ experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

Cost

NESA Members: $60pp
Non-members: $75pp
Prices are inclusive of GST.

Other

The live broadcast will include ample Q&A time and will run for approximately an hour.

So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation.

After the webinar finishes you will receive a Certificate of Participation for your portfolio.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

REGISTER NOW

Jun
22
Thu
How to Change Barriers into Outcomes workshop @ Melbourne
Jun 22 @ 9:00 am
How to Change Barriers into Outcomes workshop @ Melbourne

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 How to Change Barriers into Outcomes workshop

Target group

Case Managers, Employment Consultants and other frontline staff that engage with the job seeker / participant.

Summary

Specifically developed in response to requests from staff in jobactive and DES providers, Alex’s program targeting job seeker motivation has been well received over the past 6 years. The workshop offers practical, workable, integrated, and sustainable strategies for all employment services staff.
Learn how the fundamentals of Neuro Linguistic Programming can be used to ensure sustainable employment outcomes for your organisation.

Do you have clients that present with the following challenges?
• Lack of personal growth and job opportunities
• Relationship Problems
• Low confidence and self-esteem
• Self-sabotaging behaviour

During the workshop participants will learn how :

  • to assist your clients to create job opportunities by understanding how beliefs and values influence behaviour.
  • to help your clients increase their low confidence and self-esteem, by turning their excuses and stories from negatives into positives.
  • we self-sabotage.
  • environment and past experiences influence decision making.
  • we create our own limits and stories that stop us from moving forward.
  • to get clients to take responsibility for their outcomes.
  • to further develop the effectiveness of your communication skills.

The workshop will provide participants with time to stop and reflect, as well as practical understanding of a new strategy for dealing with clients. 

Key Benefits:

  • Improve the quality of your relationships.
  • Benefit from an engaging, experienced, approachable presenter

This is effective, interactive, value-for-money training developed specifically for the employment services sector.

Facilitator : Alex Kalafatis

Alex  was the Australasian Sales and Marketing Director for Exxon Mobile. He discovered personal development during his time at Exxon Mobile and started to apply the concept of personnel development throughout his department with great success. After corporate life he worked as a clinical psychologist opening up his own practice in 2006. He then studied NLP and started his own coaching practice in 2010, with the aim of assisting people from all walks of life to reach their full potential. The success of his business is built around his commitment to ensure his clients’ success. His clients included multinational and large organizations right through to working with people one on one. His mission is to create positive change in both people and organisations.

Cost

NESA Members: 1-3 $300, 4-9 $250, 10+ $200 (Members must be from the same organisation)

Non-members: $375 per person. 

All prices are per registrant and are inclusive of GST.

 

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

REGISTER NOW

 

Jul
18
Tue
Post Placement Support workshop @ Melbourne
Jul 18 @ 9:00 am

WORKSHOP
Post Placement Support
Melbourne   |  Tue 18 July 2017   |  9.00am AEST


 

Target group

Case Managers, Employment Consultants and other frontline staff that engage with the job seeker / participant.

Summary

Post Placement Support (PPS) is a proven strategy for achieving sustainable placements, maximising outcome fees, and building performance ratings in the jobactive and Disability Employment Services environments. PPS can improve job seeker retention in employment when there is a planned approach to maintaining regular contact with both job seekers and employers. It enables early intervention if problems arise and encourages the building of quality relationships that increase opportunities for repeat business.

This one day, face-to-face workshop focuses on engagement of the stakeholders in PPS. It discusses techniques for building job seeker and employer engagement, identifying potential risks after placement, planning interventions to reduce risk, tracking continuity of placements, and implementing recovery strategies to maintain employment continuity for claiming outcomes. Overall, this workshop offers a risk management strategy that you can implement as part of your PPS process.

Note that this workshop does not cover specific claiming processes and systems available through the Department of Employment Learning Centre or organisational quality systems training.

Participants will learn

  • Engaging stakeholders in PPS
  • Assessing risks to placements
  • Negotiating a PPS plan
  • Setting up workplace support measures
  • Coaching job seekers after placement
  • Seeking and responding to feedback from employers
  • Tracking client retention and progress
  • Implementing recovery strategies
  • Maximising outcome requirements
  • Understanding evidence requirements

Workshop Outcomes

At the end of training participant will take away:

  • Statement of Attendance for their professional development portfolio
  • Comprehensive Workbook to refresh back in the workplace
  • An understanding of risk assessment and risk management
  • Coaching and feedback skills
  • Improved PPS skills 

NESA Members

1 - 3 REGISTRANTS
$ 300
00
Per registrant
  • Members must be from the same organisation
  • Prices are inclusive of GST
REGISTER NOW

NESA Members

4 - 9 REGISTRANTS
$ 250 Per registrant
  • Members must be from the same organisation
  • Prices are inclusive of GST
REGISTER NOW

NESA Members

10+ REGISTRANTS
$ 200 Per registrant
  • Members must be from the same organisation
  • Prices are inclusive of GST
REGISTER NOW

Non Members

.
$ 375 Per registrant
  • Prices are inclusive of GST
  • .
REGISTER NOW

Meet the trainer

Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

NESA Training events
Download NESA Training Services Catalogue
or contact Max Croft on 03 9624 2311

Jul
19
Wed
Indigenous Cultural Awareness (2 part) Coaching Programme @ ONLINE
Jul 19 @ 2:00 pm – 3:30 pm

Indigenous female on street

Register now


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2 PART COACHING PROGRAMME
Indigenous Cultural Awareness
Wednesday 19 July 2017  |  2:00pm AEST (1:00pm SA & NT, and 12 noon WA)


 

Target group
All industry staff 

Summary
Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exists, and to be open to learning from these differences is the basis of cultural awareness.

This Coaching programme is designed to expand thinking and understanding about the Aboriginal and Torres Strait Islander communities, their history and contemporary issues; and to facilitate understanding between staff and the Aboriginal and Torres Strait Islander people they are working with.

You will be provided with historical legislative and policy development information, as it pertains to Australian Indigenous peoples, to better understand the current socio-economic situation of Indigenous Australians.

Over this two part series you will hear Gail Reynolds-Adamson’s personal narrative and insight into people from Aboriginal and Torres Strait Islander backgrounds in the workplace, customer base and the broader community. Each session is expected to run for approximately an hour and a half. This live broadcast will include ample Q&A time. Once the series has been completed you will be sent a Certificate of Completion for your portfolio.

What you can expect
Session one: Wednesday 19 July 2017 at 2pm AEST (1:30pm SA & NT and 12 noon WA)
Information required to better support Indigenous clients and community
Knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face

Session two: Wednesday 26 July 2017 at 2pm AEST (1:30pm SA, & NT and 12noon WA)
Knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.

Expected outcomes
Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention. 

A practical understanding of how culture shapes our values, attitudes and behaviour.

Tools for staff who mentor, manage and work with Indigenous job seekers.

Greater understanding of people from Aboriginal and Torres Strait Islander backgrounds.

Meet the facilitator
Gail Reynolds-Adamson
Gail is a descendant of the Noongar people from the South East Coast of Western Australia, the Nudju people from the Norseman/Balladonia area, and the Mirrnning people (“Whale people”) from the coast between Western Australia and South Australia.

Gail has designed and facilitated cultural awareness, cultural competency and cultural intelligence courses for more than 2 decades and currently assists organisations in implementing lasting behavioral and attitudinal change. Gail is a director for both Indigenous Consulting Group and Kaata Tidje.

NESA Member

$
120
Per registrant

  • Prices are inclusive of GST


Click Here

REGISTER NOW

Non Member

$
150
Per registrant

  • Prices are inclusive of GST


Click Here

REGISTER NOW

Register now

NESA Training events
Take your skills to the next level with NESA tailored training!

Contact Max Croft
NESA Professional Development Coordinator
t 03 9624 2311   |   e maxc@nesa.com.au

Aug
15
Tue
How to write that winning resume webinar @ ONLINE
Aug 15 @ 2:00 pm – 3:00 pm

Resume interview


Register now


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WEBINAR
How to write that winning resume
Tuesday 15 August 2017  |  2:00pm AEST (1:00pm SA & NT, and 12 noon WA)

Target group

Designed for Business Development staff, Managers/team leaders, Employment Consultants and Frontline staff

Summary

Join our How to write that winning resume webinar (Tuesday 15 August at 2pm AEST) and listen to our top notch marketing guru, Rebecca Herbertson, discuss some of the aspects that go into the modern resume. There will be plenty of time for your questions to be answered.

Assisting job seekers with resumes is still a core skill of working in Employment Services. This webinar will cover format, length, key words, the do’s and the don’ts, how to address gaps in employment history and most importantly how to adapt your resume to suit specific job applications.

At the end of the webinar, participants will have much greater confidence in their ability to assist job seekers in resume writing.

Meet the facilitator

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development as well as qualifications in Training, Management and Human Resources.  With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and a trainee Life Coach.

NESA Member

$
60
Per registrant

  • Prices are inclusive of GST


Click Here

REGISTER NOW

Non-member

$
75
Per registrant

  • Prices are inclusive of GST


Click Here

REGISTER NOW

Other

After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.


Register now

NESA Training events
Take your skills to the next level with NESA tailored training!

Contact Max Croft
NESA Professional Development Coordinator
t 03 9624 2311   |   e maxc@nesa.com.au

Aug
23
Wed
jobactive Employment Consultant Induction coaching programme (3 part series) @ ONLINE
Aug 23 @ 2:00 pm – 3:30 pm

3 PART SERIES – COACHING PROGRAMME
jobactive Employment Consultant induction
Wednesday 23 August 2017  |  2:00pm AEST (1:00pm SA & NT, and 12 noon WA)

 

Target group

Designed for Employment Consultants / Case Managers

Summary

In a complicated and constantly changing industry, giving the right support to new staff is critical so they can hit the ground running and avoid feeling overwhelmed. Our Employment Services Industry jobactive Employment Consultant Induction series can help them feel comfortable and understand the industry context and framework that they are now working in. This will help you to retain staff and to avoid having to go through the costly recruitment process again. Our aim is to assist them to settle in quickly and become productive as soon as they can. The series will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave).

Our jobactive Employment Consultant Induction coaching programme has a focus on the jobactive program core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.

WEBINAR 1 – Appointment and Interview Skills (Broadcasts on Wednesday 23 August 2017 at 2pm AEST)

  •  Brief introduction to the industry
  •  Consultants’ “tools of the trade” 
  • Negotiation strategies
  •  Creating behavioural change
  • Effective questioning strategies
  • Strategies for client cohorts
  • Effective interviewing
  • Working with resistance

Activity: Segment your caseload into industry and client cohort groups

WEBINAR 2 – Service Delivery (Broadcasts on Wednesday 30 August 2017 at 2pm AEST)

  • Case management strategies to meet KPI’s
  • Case noting strategies
  • Creating effective Job Plans
  • Job seeker compliance and reporting – high level KPI measures and the continuous improvement role of compliance
  • Effective diary management
  • Activity management
  • Client marketing strategies
  • Proof of service
  • Resume building

Activity: Demonstrate key steps to meeting service delivery commitments and techniques for speed of placement

WEBINAR 3 – Outcomes Requirements (Broadcasts on Wednesday 6 September 2017 at 2pm AEST)

  • Post placement support process
  • Outcome cycle
  • Evidence collection
  • Strategies for when placements fail
  • Strategies to ensure clients declare income
  • Technology to support the job seeker and employer
  • Workplace modification

Facilitator

John Francis

Following many years experience in stock broking and funds management in London and Melbourne, John commenced in the Employment Services industry in 2006. He has ten years experience in DEN/DES (and other industry programmes), in the roles of Case Manager, Recruiter and Training and Assessor. John has delivered accredited motivational training to participants centred on addressing vocational and non-vocational barriers on their own pathway to success. John has developed outstanding communication skills and is experienced in mentoring newer members of staff in their ongoing professional development; including delivering the training and assessing for the Certificate III and IV Employment Services internally. John has very strong employment services networks and has a track record in nurturing and maintaining relationships with service participants and colleagues of all backgrounds.

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
  • One payment for the 3 part series
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
  • One payment for the 3 part series
REGISTER NOW

 Other

Each session is expected run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed you will be forward a Certificate of Completion for your portfolio.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

 

Aug
24
Thu
Performance Management : How to get your staff to meet KPIs webinar @ Webinar
Aug 24 @ 2:00 pm – 3:00 pm

WEBINAR
Performace Management: how to get your staff to meet their KPIs
Thursday 24 August 2017  |  2:00pm AEST (1:00pm SA & NT, and 12 noon WA)

 Target group

Managers (or aspiring managers), programme managers and team leaders. 

Summary

The key to management is getting 100% from each of you staff. This session looks at how to empower staff to get the best results for the provider. The session is suitable for managers in any employment industry programme.

The live broadcast will include ample Q&A time and is expected to last approximately one hour. Registrants for the live broadcast will receive a PDF copy of the presentation which can be used as a future resource. If you are unable to attend on the day, we will send you the broadcast recording link, so you can review it anytime within the following 5 working days. After the webinar finishes you will be sent a Certificate of Participation for your portfolio.

What’s being covered

  • Tuning in to staff motivations
  • Developing key team and individual expectations
  • Moving staff from their comfort zone into the learning zone
  • Developing and monitoring key lead indicators
  • Training and continuous improvement
  • Strong staff review process
  • Working effectively with office politics
  • Engaging and improving under-achieving staff
  • Changing negative team behaviours
  • Mixing it up

The webinar will provide attendees with practical ideas to build their confidence and strategies to get the best out of the team.

Facilitator

Matt Eldridge

With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations the training and tools to achieve stronger outcomes.

NESA member

$ 60
00
Per person
  • Prices are inclusive of GST
REGISTER NOW

NESA member

$ 75
00
Per person
  • Prices are inclusive of GST
REGISTER NOW

Other

The live broadcast will include ample Q&A time and will run for approximately an hour.

So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation.

After the webinar finishes you will receive a Certificate of Participation for your portfolio.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

Sep
13
Wed
Managing challenging and aggressive client behaviour coaching programme @ Online
Sep 13 @ 2:00 pm – 3:30 pm

Register now

Subscribe to our newsletters

COACHING PROGRAMME
Managing challenging and aggressive client behaviour
Wednesday 13 September 2017  |  2:00pm AEST (1:00pm SA & NT, and 12 noon WA)

This is on-line delivered over two webinar sessions

Target group

Team Leaders, Managers, all Frontline staff

Summary

When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session coaching programme designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.

The coaching programme aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. Participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches. The model of delivery for this coaching program requires “learning by doing”, an active learning approach whereby learners will be given work-based activities to be completed as part of the series.

What’s being covered:

Session one : Self-management, resilience, and communication & listening skills. Session is being held on Wednesday 13 September 2017 at 2pm AEST

  • Understand the principles of how to self-manage and remain resilient in confronting situations.
  • How to maintain safe limits and set client expectations.
  • Understand how good communication can influence people.
  • Learn how to develop effective listening skills and assist clients to develop new skills in communication.

Activity : Provide a written example of a time when you were confronted by disruptive behaviour and what you did to de-escalate and minimise the effects.

 Session two : Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety. Session is being held on Wednesday 20 September 2017 at 2pm AEST

  • Understand the barriers to effective communication and how to maintain limits on client behaviour
  • How to recognise and deal with clients effectively when you feel like you are being provoked.
  • Have opportunities through case examples to link theory to practice and application for a safe environment.

Meet our facilitator

Matt Luttrell

With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.

NESA Member

$
120 Per person

  • Prices are inclusive of GST
  • One payment for the two part series


Register now

REGISTER NOW

Non-member

$
150 Per person

  • Prices are inclusive of GST
  • One payment for the two part series


Register now

REGISTER NOW

Other

Each session is expected to run for approximately 90 minutes including ample Q&A and discussion time.

So that it can be used as a future resource, a PDF copy of the presentation will be distributed to all registrants and once the series has been completed participants will be forwarded a Certificate of Completion for their portfolio.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311