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Target group
Front line staff and Site Managers
Summary
Are you or is your site struggling with disengaged job seekers? Our webinar is aimed at front line staff and Site Managers who are experiencing this issue and would like to explore some workable options. It will discuss “reengagement” strategies that really work.
What’s being covered:
- WIIFM – Making the benefits clear and relevant for job seekers
- Ensuring that every contact counts and has a purpose
- Putting a value on the service you offer to job seekers
- Using free online tools that can assist with engagement
- How providing group services can assist with motivation
Facilitator
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development as well as qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and a trainee Life Coach.
Cost
NESA members $60 (inclusive of GST) per registrant
Non-members $75 (inclusive of GST) per registrant
Other
The live broadcast will include ample Q&A time and will run for approximately an hour. So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation. After the webinar finishes you will receive a Certificate of Participation for your portfolio.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
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Target group
Designed for Business Development staff, Managers/Team Leaders, Employment Consultants and frontline staff.
Summary
Our Time management for frontline staff webinar on Thursday 4 May 2017 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Ensuring you make the most of your time and keeping to deadlines can be challenging tasks. In this webinar we will explore how to effectively build time management skills by using proactive techniques and also identifying behaviour that will assist in working to the best of your ability.
We will look at published research allowing to us to distinguish fact from myth regarding our brain’s ability to focus effectively. We will also consider wellness tools and techniques to determine what works for us physically and emotionally to ensure that we are the making best use of our time.
Facilitator
Ana Rajaeian
Experienced business leader and Director of Business Development for the Clariti Group, Ana Rajaeian has many years of experience driving improvement, growth and development for businesses across a range of industries from education and training, member services, indigenous organisations, employment services and various customer service industries. Ana has expertise in grant acquisition, capital raising and improving system efficiencies.
Cost
NESA members $60 (inclusive of GST) per registrant
Non-members $75 (inclusive of GST) per registrant
Other
This live broadcast will include ample Q&A time and is expected to last approximately an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
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Planning pathways to outcomes webinar
Target group
Designed for Team Leaders, Employment Consultants and frontline staff.
Summary
Our Planning pathways to outcomes webinar is broadcasting on Wednesday 10 May 2017 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
The webinar is aimed at staff who are meeting with job seekers regularly. It will cover the following topics:
- the importance of always having an agenda
- goal setting with job seekers
- reverse career planning
- the action planning process.
At the end of the webinar, practitioners will have a blueprint which they can use with their clients in as little as 15 minutes to help job seekers to achieve better outcomes.
Facilitator
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and a trainee Life Coach.
Cost
NESA members $60 (inclusive of GST) per registrant
Non-members $75 (inclusive of GST) per registrant
Other
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
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Essential skills Site Manager workshop
Target group
This is suited for managers or aspiring managers working with DES, jobactive, Community Development Programme and Transition to Work contracts.
Summary
Our Essential Skills Site Manager workshop is being held in Melbourne on Tuesday 16 May 2017
Effective frontline managers are key to achieving performance outcomes and retaining staff. This workshop will provide managers with the tools to improve their leadership skills and understand how to be fully effective as a frontline manager. The series will take participants through a range of strategies so they can perform effectively with their staff and customers. The training will cover key concepts from frontline management models tailored to Employment Services, and aims to develop a positive and resilient approach to achieving management goals; with a particular focus on helping staff to meet contract KPIs. It is expected that at the end of the series, participants will be able to provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
What’s being covered:
How to get your staff meeting their KPI’s
- Tuning into staff motivations
- Developing key team and individual expectations
- Moving their comfort zone into the learning zone
- Developing and monitoring key lead indicators
- Training and continuous improvement
- Strong staff review process
- Working effectively with office politics
- Engaging and improving underachieving staff
- Changing negative team behaviours
- Mixing it up
Managing Change
- Team planning
- Implementing change effectively and quickly
- Managing change with your team
- What is risk?
- Types of risk
- Processes around risk management
- Managing job seeker attendance
- Implementing service delivery and contract commitments efficiently
- Tracking budgets
- Other performance drivers
- Work information flows and processes
Performance management drivers
- Outcome cycle
- Work information flows and processes
- Strong process for maximising placement and outcome performance
- Working on your WfD
- Tools for monitoring your activity management for performance increase
- How to inspect what you expect
- How to make great performance ideas accountable
- Key “fast meeting ideas” for results
- ESCN/Click Reports
- Getting the most from your 3rd party software
Facilitator
Matt Eldridge
With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations with the training and tools to better achieve stronger outcomes.
Cost
NESA Members: 1-3 $300, 4-9 $250, 10+ $200 (Members must be from the same organisation) & Non-members: $375 per person.
All prices are per registrant and are inclusive of GST.
Other
People that attend the workshop will be offered the following coaching options:
Coaching option 1 – Cost : $130
One hour performance review of the site caseload offering industry best practice strategies to increase site performance through caseload, outcomes and placement review.
Coaching option 2 – Cost: $240
One hour per week spread over two weeks to review strategies implemented offer coaching and advice and training on key focal points for performing managers and teams. This will also include training on reporting and how to interpret data to increase site performance.
The coaching options are one on one via Zoom web conferencing.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
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Strong Compliance = Strong Performance workshop
Target group
Operation managers, performance managers, compliance & quality managers, regional and site managers.
Summary
The Strong Compliance = Strong Performance workshop carefully examines all aspects of compliance and performance within the employment services framework including defining compliance, quality and performance, as well as the techniques and useful monitoring tools to turn compliance into performance. It has a strong focus on understanding how the driver of KPIs can influence the Star Rating system.
The workshop will have active discussion regarding industry best practice, covering both the DES and jobactive requirements.
During the workshop participants will learn about:
- Crucial contractual requirements
- Setting performance targets
- Efficiency: how to make maximum return
- Management, and setting appropriate KPIs to meet goals
- Strategic caseload management to increase performance
- Accessing large caseload marketing information quickly
- Process KPIs: what to watch and what not to watch
- Relationship building
- Conversions techniques: make every placement count
- Labour market strategies: standing out
- Performance and compliance monitoring tools
- How to get the most from each Star
Facilitator
Matt Eldridge
With over 20 years’ practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations with the training and tools to better achieve stronger outcomes.
This workshop can be delivered in-house; where it can be contextualised and reflective of your organisational procedures and systems.
Cost
NESA Members: 1-3 $300, 4-9 $250, 10+ $200 (Members must be from the same organisation)
Non-members: $375 per person.
All prices are per registrant and are inclusive of GST.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
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3 part series starts on Wednesday 7 June 2017 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target group
Designed for Employment Consultants / Case Managers
Summary
Our Employment Consultant Induction coaching programme has a focus on the DES core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.
Over three webinar sessions, John Francis will comprehensively introduce staff to the components and good practice soft skills that makes an effective and efficient employment services industry. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on the KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programmes.
Session 1 – Introduction, KPI and meeting expectations (Broadcasts on Wednesday 7 June 2017 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Brief history of employment services
Role of the consultant
Contract and service delivery
DES contract KPI’s and remaining compliant
Managing participant expectations
Core servicing steps
Social security law
Consultant tools of the trade
Appointment management
Activity: Segment your caseload into industry and client cohort groups
Session 2 – Working with participants (Broadcasts on Wednesday 14 June 2017 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Activity discussion
Case management planning skills to meet KPI
Participant centred servicing.
Case note structure and strategies
Creating effective Job Plans
Resume building
Challenges to employment
Activity: Research the Disability Service Standards and Principles – what are they?
Session 3 – Wrap around serving your participants (Broadcasts on Wednesday 21 June 2017 at 2pm AEST (1:30pm in SA & NT and 12noon in WA)
Activity discussion
Lifestyle adjustment
DES Post Placement Support process and strategies for when placements fall over
Engaging stake holders
DES Outcome cycle
Ongoing support
Job in jeopardy
Individual rights
Facilitator
John Francis
Following many years experience in stock broking and funds management in London and Melbourne, John commenced in the Employment Services industry in 2006. He has ten years experience in DEN/DES (and other industry programmes), in the roles of Case Manager, Recruiter and Training and Assessor. John has delivered accredited motivational training to participants centred on addressing vocational and non-vocational barriers on their own pathway to success. John has developed outstanding communication skills and is experienced in mentoring newer members of staff in their ongoing professional development; including delivering the training and assessing for the Certificate III and IV Employment Services internally. John has very strong employment services networks and has a track record in nurturing and maintaining relationships with service participants and colleagues of all backgrounds.
Cost
NESA members $180pp
Non-members $225pp
One payment for the 3 part series | Prices are inclusive of GST.
Other
Each session is expected run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed you will be forward a Certificate of Completion for your portfolio.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
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Target group
Operation managers, performance managers, compliance & quality managers, regional and site managers.
Summary
The Strong Compliance = Strong Performance workshop carefully examines all aspects of compliance and performance within the employment services framework including defining compliance, quality and performance, as well as the techniques and useful monitoring tools to turn compliance into performance. It has a strong focus on understanding how the driver of KPIs can influence the Star Rating system.
The workshop will have active discussion regarding industry best practice, covering both the DES and jobactive requirements.
During the workshop participants will learn about:
Crucial contractual requirements
Setting performance targets
Efficiency: how to make maximum return
Management, and setting appropriate KPIs to meet goals
Strategic caseload management to increase performance
Accessing large caseload marketing information quickly
Process KPIs: what to watch and what not to watch
Relationship building
Conversions techniques: make every placement count
Labour market strategies: standing out
Performance and compliance monitoring tools
How to get the most from each Star
Facilitator
Matt Eldridge
With over 20 years’ practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations with the training and tools to better achieve stronger outcomes.
This workshop can be delivered in-house; where it can be contextualised and reflective of your organisational procedures and systems.
Cost
NESA Members: 1-3 people $300 | 4-9 people $250 | 10+ people $200 (Members must be from the same organisation)
Non-members: $375 per person
All prices are per registrant and are inclusive of GST
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
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Selling skills for outcomes workshop
Target group
Business Development and Reverse Marketers, and other frontline staff that engage with employers.
Summary
Our competitive market place means that you may only get one crack at the employer. It doesn’t matter which of the employment services you deliver, the way you engage with your employers should be an absolute commercial priority. So is it time to develop new strategies and techniques to penetrate the employer market, and have the most impact on performance improvement? I invite you to consider if you need to sharpen negotiation, consultative and objection handling skills: your selling skills. This workshop is suitable for anyone that engages with employers.
Want to know more? Then please register and come along to our Selling Skills for Outcomes workshop.
Our Selling Skills for Outcomes workshop has a focus on developing strong employer engagement skills so employment services industry staff can sell the service to employers in target markets. It will assist staff to remain calm and resourceful; and provide them with techniques to systematically do the job.
During the workshop participants will learn about:
Effective communication and rapport building
- Understand the 3 major modalities; visual, auditory and kinesthetic
- Learn how to identify people’s buying strategies through their modalities
- How to build instant rapport with people – language tonality and physiology
- Strategies for building rapport with the two genders
The behavioral aspects of selling
- Are you positive about selling?
- Ethical selling – meeting the needs of your clients
- Annihilating limiting beliefs about yourself – dealing with rejection
- Types of questions to use – the sales meeting
- Focusing on the behaviour that will produce a sale
The process of selling
- Understanding what makes a good sales person
- Demystifying selling
- Cold call – A process that makes cold calling easy
- Using job boards and other resources
- Creating an effective control database
- The importance of following up – why is it so?
- The activities that produce a sale
- How to monitor your progress (sales pipelines and monitoring resources)
- Why KPI is important
Testimonials
“Really enjoyed this workshop, very professional, an expert in his field. Definitely using this in my field at work. […] Knows the subject matter with a wealth of experience” (Brisbane public workshop)
“The training you have created and delivered has certainly raised awareness and focus of our staff on the need to make Sales Activity a priority. There was certainly a clear buzz in the room and a vibe of change being necessary. It was great to see the overall level of engagement and acknowledgement that change is needed, and hearing Employment Consultants and Business Developers articulate what we need and why, and putting out larger targets than we will actually set them will help us to travel along this road”, (Employment services Manager In-house workshop Adelaide)
Facilitator
Alex Kalafatis
Alex Kalafatis was the Australasian Sales and Marketing Director for Exxon Mobile. He discovered personal development during his time at Exxon Mobile and started to apply the concept throughout his department with great success. These days Alex is a business improvement coach, and his aim and his passion is to assist people from all walks of life to reach their full potential. The success of his business is built around his commitment to ensure his client’s success. His clients include the ‘top end of town’ – multinational and large organisations right through to working one-on-one with job seekers.
Cost
NESA Members: 1-3 $300, 4-9 $250, 10+ $200 (Members must be from the same organisation)
Non-members: $375 per person.
All prices are per registrant and are inclusive of GST.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
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Post Placement Support webinar: Is it just a contact call or are we gathering real intelligence ?
Broadcast live on Tuesday 20 June 2017 at 2:30pm AEST (1:30pm SA & NT, and 12:30pm WA)
Target group
Case managers, employment consultants and all frontline staff that support job seekers in their placement
Summary
Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise, it is a critical component to ensure we are identifying any red flags that exist within early stages of employment and act upon them accordingly. If performed correctly, PPS will be seen as a genuine value add to your employers customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.
What’s being covered
Be Prepared – Go in with a plan that is tailored to the employee
Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions?
Communication – How to identify concerns by listening for tones and language
Action Plans – How to record and escalate information to the appropriate person
Facilitator
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
Cost
NESA members $60 (inclusive of GST) per registrant
Non-members $75 (inclusive of GST) per registrant
Prices are per registrant and are inclusive of GST
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
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Broadcast live on Tuesday 20 June 2017 at 4 pm AEST (3pm SA and NT, and 2pm WA)
Target group
All staff that engage with employers.
Summary
In this webinar Matt Luttrell will discuss reverse marketing strategies to place priority jobactive and DES job seekers into the hidden job market. The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections.
The focus of this webinar is not on vacancy development for job matching. So what can you expect? It will cover becoming “one” with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that! The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity.
What’s being covered
- Preparation is key
- Be in a positive mindset
- What approaches have the best results
- What to look for, what to listen for
- What is the best way to respond to objections
The webinar will provide attendees with practical ideas to build their confidence and skills and improve their success rate.
Facilitator
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years’ experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
Cost
NESA Members: $60pp
Non-members: $75pp
Prices are inclusive of GST.
Other
The live broadcast will include ample Q&A time and will run for approximately an hour.
So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation.
After the webinar finishes you will receive a Certificate of Participation for your portfolio.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311